What does this mean?
The DVLA have informed us that the licence has a provisional status. As such, the driver is only allowed to drive if accompanied by another driver who is 21 years old or over and has had (and still has) a full licence in the same category as the vehicle, for 3 years or more.
What do I need to do next?
If the driver has recently passed their driving test, it may be that the DVLA records have not yet been updated. This can take up to 3 weeks from the driver passing their test.
If the driver already has their pink photo licence then they will need to contact the DVLA to ensure their record is displaying the correct information.
If you believe this information to be incorrect please contact Driving Monitor to ensure the records are up-to-date.