What does it mean when my document is “illegible”?

The document you have provided is not easily verifiable by our Insurance team. This could be for a number of reasons, including the document being potentially censored in a photo editor or blurry from a phone camera. If you are taking a photo, please make sure that it's clear and all the information is legible.

For best results, you can request a digital copy of your documentation from your Broker and will be able to upload this to us directly, which will retain the proper formatting of the document for verification purposes. Your employer may also have facilities for you to scan your documents and upload them to us internally.

For verification purposes, we need to be able to clearly see the entire Certificate of Motor Insurance including any relevant watermarks (not including holographic marks), the signature and any overleaf that states it forms part of the central Certificate of Motor Insurance. Where this is present, it is often a second page that details the Broker’s authorisation as a certifying authority in the United Kingdom and any other relevant international countries or states.